Contact
How to reach us — for corrections to this site, or for help with the Vela app.
One address covers both this site and the Vela app:
We read everything that arrives. Replies usually take a day or two.
Corrections to this site
If something here is inaccurate, out of date, or unclear, please say which page and which sentence. A specific pointer gets fixed quickly; a general concern takes much longer to act on. Corrections are made openly — see our editorial standards.
Help with the Vela app
The most useful thing you can include is what you expected to see instead of what you saw. That one line locates most problems immediately.
If you write from inside the app, your app version, iOS version and device model are attached automatically. Doses, weights, symptoms and photos are not — that data never leaves your device.
What we cannot help with
We cannot answer clinical questions. Whether a dose is right for you, whether a symptom is serious, whether you should start or stop a medication — these need someone who knows your history and can examine you. If a symptom worries you, contact a clinician or emergency services rather than emailing a website.
We also cannot help with prescriptions, supply, pharmacy stock or insurance. We have no relationship with any manufacturer or pharmacy.